Return and Refund Policy

Last Updated: March 2026

At Bumble Shop Ghana, customer satisfaction is important to us. Please review our policy below:

1. Order Inspection
Customers are encouraged to inspect items upon delivery. Any issues should be reported immediately or within 24 hours after delivery.

2. Returns Eligibility
We accept returns or exchanges under the following conditions:

• Item is defective, damaged, or incorrect

• Request is made within 24 hours of delivery

• Item is unused and in original condition

3. Non-Returnable Cases
We do not accept returns for:

• Change of mind after delivery

• Used or damaged items (not caused by us)

• Requests made after 24 hours of delivery

4. Refunds

• Approved refunds are processed within 3–5 business days

• Refunds are issued via the original payment method

• Delivery fees are non-refundable

5. Exchanges
We offer exchanges for defective or incorrect items, subject to availability.

6. Cash on Delivery (COD)

• COD is available within Accra

• Customers may be required to pay a commitment fee (10%) for bulk orders or deliveries outside central areas

• This fee helps confirm serious orders and is deductible from the total amount

• Commitment fees are refundable only if the product delivered is defective or not as described

7. Order Cancellation

• Orders can be cancelled before dispatch

• Once an order has been shipped, cancellation is not allowed

8. Contact Us
Phone/WhatsApp: 0544798547
Email: bumbleshopgh@gmail.com

We are always available to assist you.